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Your questions answered..

If you still have more questions, don't hesitate to reach out to us at


Studio location and parking

Firefly TMW is located at:

776 Farminton Ave.

West Hartford, CT. 06119

The studio is located on the corner of Farmington Ave. and Walkley Street.

* Please park anywhere in the back parking lot off of Walkley St. Street parking on Farmington Ave or Walkley Street is available as well.
* Best entrance through back parking lot. Enter through the covered parking bay in parking lot. Office is directly inside the back entrance door, just down to the left. There will be a sign on the wall outside of the office door.
* If entering through the Farmington Ave front entrance, walk straight through the common waiting area, turn right, go left down the stairs and the office will be at the bottom of the stairs.

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Out-call (In-home) massage- What to expect and what do I need to provide?

When your practitioner gets to your home or office, they will just need to be directed to a space that is open enough for the massage table to be set up (~ 8’x10’) and should be a room or space you feel comfortable in. It’s important you feel comfortable and relaxed in the space for your session. Your practitioner will ask for the nearest restroom, so they can wash their hands before and after your massage. After getting the table set up, the therapy session will proceed as if you came into the office.

The practitioner provides almost everything; table, sheets, music, lotion, cleaning supplies, essential oils (upon request), etc. The only thing we request the client provide is a blanket for the table. The type or weight of the blanket is entirely up to you and your comfort level. During winter months, it doesn’t hurt to have a couple on hand.


What should I expect when I come for a massage?

First and foremost, you can expect complete confidentiality. We will discuss your intake form in more detail, as well as, the reason you are seeking bodywork. Together, we will work to accomplish your goals.

The therapist will then leave the room. You will undress to the level of your comfort and get under the sheet and blanket on the table. You will always be fully covered by the sheets and the therapist will only uncover the area of the  body they are working on.

During your session, you might wish to talk, exchange information or ask questions... or you might prefer taking slow breaths and relaxing deeply into the work.

After your session, the therapist will leave again and instruct you to get off the table and get dressed.

When the therapist is back in the room with you, you will discuss your experience and any self care that might be beneficial to do at home.

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What should I expect or prepare before my massage?

You will receive an intake form via email before your massage. Please fill out this intake form before your scheduled appointment. Your therapist will go over it in more detail before you get on your table.

Its also a great idea to make sure you are properly hydrated before your massage.

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How early should I arrive for my appointment?

Because you will have filled out your intake form online, arriving 5-10 minutes before your appointment is appropriate. Your therapist has planned plenty of time in between massages to clean up and prepare for their next visit, so there will still be plenty of time to discuss your forms and your session goals if you arrive at your scheduled appointment time.

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Do I have to be completely undressed?

The most important thing is that you feel comfortable and relaxed! If you don’t feel comfortable doing so, you do not have to undress. Some clients prefer to disrobe completely, while others prefer to leave their underwear on. In any case, you will be covered completely during your massage, and the covering will be removed and replaced as your therapist massages different parts of your body.

If you are coming in for FST (Fascial Stretch Therapy), please wear athletic or comfortable clothing. You will not be disrobing for this modality.

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Should massage therapy hurt?

No. COMMUNICATION IS KEY. This cannot be stressed enough. If you feel any pain while on the table, please tell your practitioner so they can adjust the pressure or technique. Typically, you are looking for the pain/pleasure threshold. Some techniques can be briefly uncomfortable before you feel relief, but the force should never be great enough to cause pain. If you find yourself holding your breath, wincing, tightening up or pulling away from the practitioner’s hands, the session is losing its therapeutic value. Please speak up. Please speak up if you prefer more pressure as well.

Much depends on the skill and sensitivity of the practitioner. Your practitioner knows to look out for working signs (you pulling away, fidgeting, holding your breath, etc), however, they are not mind readers. This is your time. Your idea of what pressure or technique feels best, is always up to you.

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What should I expect after my massage?

Every body responds differently to massage therapy. Immediately after your massage, you may feel tired or slowed down. Your brain may not want to respond to tasks or questions right away. I call this “massage brain.” It’s important to drink plenty of water after your massage to help your body’s organs and systems flush that which has been released and moved around. Water will help cleanse your tissues as well. Allow the effects of the massage to linger, let go, relax and enjoy the release of stress, soreness and pressure that your body has been holding. Also, it’s a good idea to avoid any strenuous exercise for about 24 hours, as your body is assimilating to the shifts that just took place. Be kind to your body.

In the couple days following your bodywork session, you may feel sore or tender, typically around your problem areas. Soreness is normal after a therapeutic massage session. If you received a firm pressure, as communicated between you and your practitioner, it is normal to feel sore. Again, changes happened in your body during your therapy session and your body is trying to integrate these changes. Firefly TMW will check in a few days after your first massage but please don’t hesitate to reach out to your practitioner if you are concerned about how you feel after your massage. Every body responds differently.

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Are there any cancellation fees?

If you need to cancel your appointment, please do so at least 24 hours in advance to avoid paying a cancellation fee. The cancelation fee is 50% of your scheduled session rate. There will be one waived fee per client, as needed. Providing service to our clients supports them and us.

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What forms of payment can I use?

At Firefly TMW, we accept Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), all credit cards, PayPal (, cash and checks.

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Does insurance cover massage therapy?

Most insurance plans DO NOT cover massage therapy. It is up to you, as the client, to check with your insurance provider to see if massage therapy is covered. At Firefly TMW, we DO NOT bill insurance but we can provide a list of therapy dates that you, the client, will send in to your insurance company so they will reimburse you. Most likely, you will need a prescription for massage therapy from a doctor.

We do accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) as payment.

If you have been injured on the job or in a car accident and have an open case, please let your practitioner know. Personal injury and workmen’s comp cases frequently cover massage therapy. If you were in a recent accident and would like to learn how an attorney can help you capitalize on reimbursement for treatments, we are happy to refer you.

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